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#########  UNIMWEB - Policies and Procedures

UNIMWEB PROGRAM POLICIES & PROCEDURES

 I. INTRODUCTION: The following Policies and Procedures are effective as of January 1, 2009, and will supersede and replace any previous version of the Policies and Procedures. Any provision or course of dealing established under the previous version of the Policies and Procedures is no longer valid or recognized by The UNIMweb Organization (hereafter referred to as “UNIMweb” or the “Company”).

II. ARBITRATION: Arbitration constitutes the sole and exclusive remedy for the settlement of any dispute between the parties to this Agreement, whether or not the dispute related to this Agreement, including the determination of whether such dispute has merit. Arbitration proceedings shall be held in the State of Florida, by the American Arbitration Association (“AAA”), pursuant to the Commercial Arbitration Rules of the “AAA” in effect at the time a demand for arbitration is made. To the extent of any conflict between the rules of AAA and this paragraph, this paragraph governs. The decision of the arbitrator, including the determination of the amount of any damages suffered, will be exclusive, final, and binding on all Parties and their successors and assigns, and judgment thereon may be entered in any court of competent jurisdiction. The costs of arbitration, including administrative fees, fees for a record and transcript, and the arbitrator’s fees, as well as attorney’s fees, may be awarded to the Party determined by the arbitrator to be the prevailing Party.

III. AGREEMENT: UNIMweb requires each customer wishing to participate in the “UNIMweb” to file a completed, signed and dated Program Order Form. This document constitutes a binding contract between UNIMweb Program Participant (hereafter referred to as Participant) and UNIMweb.

A. Terms of the Agreement: As stated before, the UNIMweb Service Agreement is a binding contract and will be kept on file at the UNIMWEB Corporate Headquarters. This Agreement, when executed by both Participant and Company, shall constitute the entire Agreement as between the Parties, and shall supersede and cancel all prior offers and negotiations whether in writing or otherwise. Execution of said Agreement bind both Company and Participant to all rules and regulations found in any Company printed materials and future amendments made to the Policies and Procedures by Company.

IV. CUSTOMER ORDERS: Customer orders are herein defined as but not limited to phone orders, fax orders, electronic credit applications and mail orders.

A . Method of Payment: The Company accepts the following methods of payment: Credit Card (Visa, MasterCard, Discover, American Express), Money Order, Cashiers Check, and Personal Check.

1. Personal Checks: Note that the Company must verify the receipt of funds from the purchaser’s financial institution prior to fulfillment of goods or services. Please allow additional handling time if utilizing this method of payment.

B. Purchases: Participant electing to purchase any UNIMWEB Product or service in full will have their order processed within 4-14 business days unless otherwise specified.

V. SHIPPING
A. Methods of Shipment: The Company utilizes many methods of shipping, which may vary due to the ever-changing rates that carriers offer. The Company is constantly in search of the most affordable, reliable shipping method to ensure proper handling and
savings. Methods of shipment may be including but not limited to United States Postal Service, United Parcel Service, Federal Express, Airborne Express.

B. Damaged Shipments: The Company sends each order with sufficient insurance to guarantee the delivery orders in perfect working condition. If you believe that your package has been damaged in any way, please call the Company Customer Service line at 1-800-648-9195

C. Lost Shipments: The Company thoroughly monitors the shipment of orders for confirmation of delivery. If for any reason you feel that your order may be lost or is taking an over-extended period of time to receive, please call the Company Customer Service line at
1-800-648-9195

VI. CUSTOMER SUPPORT
A. Customer Support: The Company maintains an active Customer Support Department designed to assist Participants with any Program needs. Representatives are available between the hours of M-F 10 AM – 8 PM & SAT 10AM-7PM EST.

B. Dual Responsibility: The Company also believes that Participants should take responsibility in the training and growth of their own business.
 
 
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